The 70:20:10 Model

The 70:20:10 Model

Developed in the 1980’s, this model explains how people learn at work, but only now, it has become a hot topic within workplace learning and development.

About 70% of what people learn is informally in the workplace on the job, a further 20% is learnt socially, for example through talking to colleagues and only 10% is learnt formally via training courses.

Artboard 1 copy.png

In a world where almost 100% of effort and budget is used to provide just 10% of what people learn there is clearly a need for a rethink!

That’s not to say we don’t still require formal training courses but increasingly we are going to need to find better ways of supporting social and informal learning.

Social learning happens naturally, from one employee to another, so you can’t force it. However, you can facilitate it, you can encourage it by providing the right tools for quick and easy informal knowledge sharing.

Informal learning is everything that happens outside the classroom or once the text book closes. It is usually less structured and more spontaneous than formal training.

That’s why companies are moving away from the traditional courses and classes where success is largely measured by completions and assessments.  Those in learning and development increasingly need to decide whether to deliver 'Courses' or 'Resources'.

“Corporate education is at a crossroads. We’re pushing more content at employees using the latest technology in the hope that this will achieve shifts in performance and engagement. Instead we should rethink the convention – focusing on resources rather than courses, and shifting to performance support and ways we can get people what they need when they need it.”
— Nick Shackleton-Jones, HR Magazine

This requires the ability to develop agile learning available anytime, anywhere, at the point of need.

Our clients are exited at the prospect of building Knowledge Banks, continuous learning experiences that can be adapted to individual needs, whist aligning development needs of the business.

Autonomy KB_diagram_v6.png

This is essential, in a world where employees now need to engage with learning weekly or even daily – something that formal learning alone can’t hope to deliver.

And that’s it in a nutshell, the 70:20:10 model is all about getting the right balance between formal, social and informal learning. Get that right and we should be able to deliver even more effective workplace learning.

You might argue about the figures, but its clear the 70:20:10 model is already changing the way many of us are thinking about workplace learning.

If you would like to find out how we are helping our clients deliver social and informal learning, contact us for both a social and informal chat!!

The Modern Learner

The Modern Learner