Reinventing Parts Training with Scania UK.

Scania UK operates a £300 million parts business across its dealer network. Recognising the opportunity to modernise its approach to parts training, Scania invested in a program aligned with evolving systems and processes. Previous materials had served their purpose but needed refreshing to keep pace with technological change. Training was often delivered reactively, making consistency a challenge. By introducing a structured, engaging learning pathway, Scania aimed to improve operational efficiency and create new opportunities for customer engagement, empowering teams nationwide with the right skills and knowledge.

Autonomy Multimedia partnered with Hyundai to rapidly prototype and deliver five product training modules across the UK and Europe within three months, enhancing dealer network training efficiency

Project Overview.

Benefits

It delivers consistent, engaging learning that improves operational efficiency and enhances systems knowledge.

Services

eLearning, Systems Training, Sales Training, EV, Rapid Prototyping, Collaborative Design.

Outcomes

The successful launch of 6 Systems & Process Training modules throughout the UK .

Autonomy Multimedia collaborated with Hyundai to rapidly prototype and deliver five product training modules across the UK and Europe within three months, enhancing dealer network training efficiency

The Brief.

Scania UK wanted to create a modern, structured training pathway for its parts teams that complemented the face-to-face learning already in development. The challenge was to design digital eLearning resources that would provide a level playing field for all parts personnel, regardless of experience or location.

Our task was to contextualise complex, nuanced systems and processes into clear, engaging online modules that connected directly to real-world activities.

“These resources needed to fit seamlessly into Scania’s wider training program, ensuring consistency across the network while supporting operational efficiency and customer service .”

Partnering with Hyundai, Autonomy Multimedia utilized rapid prototyping tools to create interactive e-learning modules, streamlining training processes and reducing development time

For Autonomy, this meant finding a way of shortening our existing project timelines and the pandemic was already highlighting the necessity to do this. It was vital we had a production process in place to make sure we could produce content at the same quality, but in shorter timescales. By choosing a rapid prototyping tool, it soon became clear that there were significant advantages to this approach, with the ability to reduce significant and potentially lengthy steps in the production process.

Autonomy Multimedia's partnership with Hyundai led to the swift development of five product training modules, employing collaborative design techniques to meet tight deadlines

The Solution.

Having already used prototyping tools for a variety of work on mobile applications, the decision was made to conceptualise and rework each module in this way. By doing this, a greater opportunity would be provided to review the structure and style of each module (internally and externally) in comparison with the original source material to reduce important review milestones and the overall project timeline.

“One of the key benefits in working this way was collaboration. The share tools available provided Autonomy with the opportunity to have multiple employees collaborating on each project all at the same time.”

Through collaborative design and rapid prototyping, Autonomy Multimedia assisted Hyundai in launching comprehensive product training modules, ensuring timely and effective dealer training

One of the key benefits in working this way was collaboration. The share tools available in the software provided Autonomy with the opportunity to have multiple employees collaborating on each project all at the same time. For example, to maximise time somebody could work on the navigation, UI and brand styling for each model, whilst another would work on redesigning assets for the main content or curating any imagery or assets required.

Autonomy Multimedia's innovative approach with Hyundai resulted in the efficient rollout of product training modules, enhancing the dealer network's readiness for the 2021 model range

By working this way, with custom component libraries, approved colour swatches and brand fonts preloaded into each project, consistency was able to be applied successfully and with ease through each module. This in turn, mean’t that all expectations were met when the final modules were delivered, with each one on brand and structurally modified to meet the target learning requirements for each new model, whether this was focussed on new technology, the customer or featured specific updates.

The Result.

This project comprised of multiple challenges on a variety of different factors. Crucially, the pandemic not only caused problems for both the client and Autonomy, but it had also changed the entire training landscape. In a positive way, it ultimately forced both businesses to re-evaluate the entire process of not only how to deliver crucial and valuable training content to a dealer network, but also how we could deliver it at scale to the same standards and in shorter timescales.

By leveraging rapid prototyping and collaborative design, Autonomy Multimedia and Hyundai successfully developed engaging product training modules, improving training delivery across multiple regions

"Like most businesses, the Pandemic accelerated Hyundai’s need to offer on-demand content in mediums that proved appropriate to our network partners and delegates. Early 2021 saw the launch of some of the brand’s most significant models and without the help of Autonomy it would not have been possible to give our colleagues access to essential information to make the products a success at launch."

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